Help
Frequently asked questions
Everything you need to know about ordering handmade art from A.M. ART. Timings are typical and confirmed per order.
How do I order?
Add pieces to your cart and check out on this website — or send us a message on WhatsApp or Instagram (“DM to order”). For a personalized piece, use the custom order form.
Which payment methods do you accept?
Cash on Delivery, bank transfer, or you can choose “Confirm on WhatsApp” and we’ll finalise payment with you in chat. Bank details are shown at checkout when you choose bank transfer.
How long does delivery take, and what does shipping cost?
Ready pieces are typically dispatched within a few days and delivered across Pakistan; timings are typical and confirmed per order. The shipping fee is shown at checkout.
Are the pieces original?
Yes. Every artwork is handmade by Ahmed Memon and one-of-a-kind, unless it is listed as a supply (such as hoops and hooks) or a made-to-order service.
How long do custom name embroidery and calligraphy take?
Typically 7–14 days, depending on size and detail — the exact timeline is confirmed per order when we send your quote.
Can I send a reference picture?
Absolutely. The custom order form lets you upload a JPG, PNG or WebP image (up to 4 MB), or you can share it on WhatsApp.
Do you offer framing?
Many pieces come finished on a hoop or ready to frame. If you would like framing, mention it in your order notes and we’ll confirm the options and price.
How do I care for my embroidery?
Keep it away from direct sunlight and moisture, and dust gently with a soft, dry brush. Avoid washing or ironing finished pieces.
What is your returns policy?
Custom and personalized pieces are made just for you and are non-refundable. If anything arrives damaged in transit, please report it with photos within 48 hours of delivery and we’ll make it right.
Do you run workshops?
Yes — calligraphy and hand-embroidery workshops for beginners, one-day name hoop sessions and online mentorship. See Workshops to request a seat.
Still have a question?
We’re happy to help — message us any time.